Last Updated: February 13, 2026
1.1. Scope
This Refund Policy (the "Policy") describes the terms and procedures for refunds for paid services provided on the Lingoverse platform (the "Service"). This Policy is an integral part of our Terms of Service and should be read in conjunction with them.
1.2. Paddle as Merchant of Record
All payments for Lingoverse services are technically processed by our partner — Paddle.com Market Limited (for buyers outside the United States) or Paddle.com Inc. (for buyers in the United States), acting as the Merchant of Record for our services. This means that you make your purchase through Paddle, but the product is licensed to you directly by Lingoverse. This Policy operates in conjunction with the Paddle Checkout Buyer Terms.
1.3. Access Model: Free Plan Instead of a Trial Period
We do not offer a traditional trial period. Instead, every new user gets access to a Free Plan to evaluate the key features of the Service.
1.4. LingoTokens for Feature Testing
The Free Plan provides each new user with a starter pack of 200 "LingoTokens" — our internal units for accessing AI features. Once the starter tokens are depleted, upgrading to one of the paid plans is required to continue using the platform.
1.5. One Free Plan Limit
The Free Plan is provided to a single user only once. Re-registering to obtain additional free LingoTokens is a violation of our Terms of Service and may result in the suspension of all related accounts without the right to a refund.
2.1. 14-Day Cancellation Period
If you are a consumer (i.e., you are purchasing a subscription primarily for personal use), you have the right to cancel this agreement within 14 calendar days without giving any reason. The cancellation period expires 14 days from the day following the date on which the transaction (subscription purchase) was completed.
To meet the cancellation deadline, it is sufficient to send your communication concerning the exercise of the right to cancel before the 14-day period has expired.
2.2. How to Exercise the Right to Cancel
To cancel your order, you must inform us of your decision by sending an email to [email protected] with the subject line "Cancellation" or "Refund Request." In your email, please include:
You may also use the model cancellation form set out below, or send any other clear and unambiguous statement. We will acknowledge receipt of your cancellation request without undue delay.
Model Cancellation Form:
To: Lingoverse, Customer Support
I hereby give notice that I cancel my contract for the provision of the following services:
Order placed on [date]
Name of consumer
Email address of consumer
Date
2.3. Effects of Cancellation
If you cancel this agreement in accordance with the conditions described above, we will reimburse all payments received from you.
The reimbursement will be made without undue delay and no later than 14 days after the day on which we were informed of your decision to cancel.
The reimbursement will be made using the same means of payment as you used for the initial transaction, and you will not incur any additional fees as a result of the reimbursement.
2.4. Exception to the Right to Cancel
Your consumer right to cancel does not apply to the supply of digital content which you have already begun to download, receive, or otherwise use, or to services from which you have already benefited.
In particular, by subscribing and beginning to use LingoTokens or other features of the Service, you consent to the immediate performance of this agreement and acknowledge that you lose your right to cancel from the moment you begin using the digital content.
2.5. Right to Cancel Upon Automatic Subscription Renewal
In accordance with Paddle's terms, the consumer right to cancel applies only after the initial subscription purchase and not upon each automatic renewal.
3.1. General Rule
Separately from the consumer right to cancel (Section 2), refunds are considered at the discretion of Lingoverse and Paddle on a case-by-case basis. A refund request may be declined.
This does not limit your consumer rights with respect to services that do not conform to their description, are defective, or are not fit for a particular purpose.
3.2. Possible Grounds for a Refund
You may submit a refund request if:
a) you were unable to reasonably use the Service as described (for example, due to technical issues on our side that prevented access or normal use); or
b) other circumstances arise that we consider to be reasonable grounds for a refund.
In such cases, we may provide a full or partial refund after reviewing your request and the circumstances of your case.
3.3. Clarification on Token Usage
Because Lingoverse provides access to digital content and consumable LingoTokens, the extent of your token usage during the current billing period will be taken into account when we assess your refund request.
If you have used a significant portion of the LingoTokens included in your plan for the period covered by the payment, we reserve the right:
taking into consideration the amount of usage and the time elapsed in the billing period.
3.4. What Is Not Refundable
The following payments and scenarios are not eligible for a refund:
a) Plan Changes. Plan changes (upgrades and downgrades) do not generate any additional mid-cycle charges. The change is scheduled and takes effect at the start of the next billing cycle. Until then, you retain access to your current plan's benefits and token allowance. Because no separate payment is made for a plan change, there is nothing to refund in connection with it.
b) Unused Subscription Time or Tokens. Refunds for unused subscription periods are not provided. If you have unused LingoTokens when you cancel your subscription, they cannot be exchanged for money, and the subscription itself will remain active until the end of the already paid period.
3.5. Grounds for Refusing a Refund
We (and/or Paddle) reserve the right to refuse a refund in the following cases:
a) Violation of Terms of Service: If we have reason to believe that your account was used in violation of our Terms of Service (e.g., for spam, fraudulent activities, or other prohibited conduct).
b) Fraud or Abuse: If Paddle or Lingoverse identifies evidence of fraud, abuse of the refund process, or other manipulative conduct (e.g., repeated purchases and refund requests across different accounts, systematic use of the Service followed by refund claims).
c) Sanctions Restrictions: If your payment was made in violation of sanctions restrictions, as described in our Terms of Service.
d) Significant Usage: If you have already used a substantial portion of your plan's LingoTokens or otherwise obtained significant value from the Service during the relevant billing period, especially where there are no technical issues on our side.
4.1. Upgrade
If you switch to a more expensive plan, the change is scheduled and takes effect at the start of the next billing cycle. No additional mid-cycle charges are applied. You will continue to use your current plan and its token allowance until the end of the current paid period. At renewal, you will be billed at the new plan's rate and your token balance will be reset to the new plan's monthly allowance.
4.2. Downgrade
If you switch to a cheaper plan, the change is also scheduled for the start of the next billing cycle. You will continue to enjoy the benefits of your current plan until the end of the paid period. At renewal, you will be billed at the new, lower rate and your token balance will be reset accordingly. No partial refunds for the price difference are provided.
5.1. Contact Address
To initiate a refund, please send a request to our support email: [email protected].
5.2. Subject Line
Please include "Refund" or "Refund Request" in the subject line of your email.
5.3. What to Include in the Email
In the body of the email, please provide the following information:
5.4. Request Processing
We may request additional information to verify your payment and usage. Refund requests are typically processed within 5–7 business days. In some cases, processing times may be longer, for example, if additional review is required or if we need to coordinate with Paddle.
6.1. Payment Processing
All payments and refunds are technically processed by Paddle, acting as the Merchant of Record for our services.
6.2. Method of Refund
Refunds are issued exclusively to the same payment method (credit card, PayPal, etc.) used for the original purchase. No additional fees are charged in connection with a refund.
6.3. Crediting Times
Lingoverse is not responsible for the time it takes for the funds to be credited by your bank or payment system after the refund has been approved and processed by Paddle. Lingoverse cannot expedite or guarantee the exact timing of the refund crediting after the request has been forwarded to Paddle and the customer's bank or payment provider.
7.1. We understand that situations may arise where you do not recognize or wish to dispute a charge made in favor of Paddle.
7.2. You agree to contact Lingoverse or Paddle before initiating a chargeback or any dispute with your bank or card issuer regarding any transaction.
7.3. If you initiate a chargeback on a legitimate charge without reasonable grounds (as determined at Paddle's discretion), whether fraudulently or otherwise, we reserve the right to prohibit you from using our services.
8.1. How to Cancel
You can cancel the automatic renewal of your subscription at any time in your profile settings, under the "Billing Settings" section. We recommend canceling your subscription at least 48 hours before the end of the current billing period.
8.2. Subscription Status After Cancellation
After cancellation, your subscription will remain active until the end of the already paid period. No new charges will be made.
8.3. No Automatic Refund After Cancellation
Canceling a subscription is not, by itself, grounds for a refund for the current paid period. Refunds for unused subscription periods are not provided. Any refund in connection with a cancellation will be considered under the general rules in Section 3 of this Policy.
9.1. If you are a consumer, you benefit from any mandatory provisions of the law of the country in which you reside. Nothing in this Policy, including the governing law provisions, affects your rights as a consumer to rely on such mandatory provisions of local law.
9.2. This Policy does not limit your consumer rights with respect to services that do not conform to their description, are defective, or are not fit for a particular purpose.
We are exempt from liability for failure to fulfill refund obligations if it is the result of force majeure circumstances (e.g., global disruptions in payment systems, natural disasters, legislative acts of government authorities).
This Policy is governed by and construed in accordance with the laws of Ukraine. All disputes and disagreements shall be resolved in accordance with our Terms of Service. Nothing in this Policy limits any mandatory consumer rights you may have under the laws that apply in your country of residence.
We reserve the right to update this Policy. All changes take effect from the moment they are published on this page. We recommend that you periodically review it to stay informed of the current terms.
